James Buck Plumbing & Heat

James Buck Plumbing & Heat serves residential and commercial clients throughout Roanoke, Virginia, and surrounding communities. The company holds a 2.8-star rating compiled from 11 customer reviews, with operating hours Monday through Friday from 7 AM to 3:30 PM. This plumbing and heating contractor handles a range of pipe, drainage, water heater, and heating system work for properties in the Roanoke Valley.

The company distinguishes itself through its responsive approach to customer needs, with reviewers noting that team members helped homeowners identify more cost-effective solutions to plumbing problems. Multiple five-star reviews commend the technicians for going above and beyond standard service calls, suggesting a commitment to thorough problem-solving rather than simply completing the quickest fix.

Customer feedback highlights specific positive experiences with technicians named James and Duane, who reviewers describe as expedient and helpful in addressing urgent needs. One homeowner recounted how the team identified a better and cheaper solution to their initial problem. However, negative reviews cite concerns about billing practices, communication around appointment scheduling, and instances of unprofessional conduct involving staff members who interact with customers.