Sears Appliance Repair

Sears Appliance Repair operates from 3533 Franklin Road SW in Roanoke, Virginia, serving the greater Roanoke Valley and surrounding communities. With 347 verified customer reviews generating a 4.1-star rating, this franchise location handles major household appliance repairs including ovens, dryers, washers, and refrigerators. The shop maintains extended operating hours from 7 AM to 11 PM seven days a week, providing accessibility for residents throughout the Roanoke metropolitan area who need weekday or weekend service calls.

What distinguishes this service provider is its connection to the national Sears Home Services network, which provides access to factory-trained technicians and genuine OEM replacement parts for a wide range of appliance brands. The company operates under the broader Sears Holdings infrastructure, offering coverage options through Sears Home Warranty plans for customers seeking ongoing protection for household appliances.

Customer experiences reveal mixed outcomes. Dave, a technician highlighted by one reviewer, received praise for his service approach despite company-level organizational challenges. However, multiple reviews document significant concerns: one customer described a technician (Shawn) who caused damage during an oven repair and left screw holes exposed, while another reviewer reported recurring oven problems across multiple service visits with no resolution, noting difficulties reaching human customer service representatives and reliance on AI-assisted diagnostics. These accounts suggest that while skilled technicians exist within the organization, consistency in service quality and communication may vary significantly between individual appointments.