Star City HVAC

Star City HVAC maintains a perfect 5-star rating across 110 customer reviews in Roanoke, Virginia. The contractor provides heating and cooling services throughout the Roanoke Valley, handling both residential repairs and system replacements. Multiple reviewers mention the company responds quickly to service requests, with one customer noting a same-hour response during an urgent situation.

Reviewers consistently praise Star City HVAC's communication and transparency. Jennifer C. described receiving a competitive quote for a new furnace and AC unit, with the teamloaninga space heater while waiting for the scheduled replacement. The company assisted customers with warranty navigation and provided thorough explanations of recommended repairs. Several reviews highlight Kevin as a responsive technician who answered emails, texts, and phone calls promptly.

Customers share specific stories of the team's dedication. One reviewer recounted arriving at a new home after a 12-hour drive to find no heat on a Sunday, with Kevin and another technician arriving within an hour the following morning. Another reviewer described a turn-key installation handled for a family member located 3.5 hours away, requiring no on-site presence from the homeowner. The company completed a replacement in one hour during extreme summer heat according to one customer.