Appliance Service Solutions (Suffolk Appliance)

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About Appliance Service Solutions (Suffolk Appliance)
Appliance Service Solutions operates as a specialist appliance repair provider serving Suffolk and surrounding communities across eastern Virginia. The business maintains a 4.9-star average drawn from over 2,000 customer reviews, positioning it among the most thoroughly vetted appliance service providers in the region. Their coverage area extends from Richmond through Virginia Beach and into the Carolinas, making them a regional option for homeowners between the metropolitan centers. The company operates Monday through Friday from 8 AM to 5 PM, with Saturday and Sunday reserved for emergency callback arrangements.
What distinguishes this contractor is their position as an authorized Speed Queen dealer paired with an in-house parts inventory that reduces typical repair delays. Their website emphasizes factory-trained technicians, suggesting ongoing certification relationships with major appliance manufacturers beyond standard service training. The business offers a 90-day warranty covering both parts and labor, providing a measurable workmanship guarantee uncommon among independent appliance technicians. Military veterans receive a 10% discount on parts and labor, and financing through Synchrony is available for qualifying customers purchasing replacement appliances.
Reviewers consistently mention specific technicians by name, including Mike, Jeremy, and Jay, suggesting a stable workforce rather than rotating contract labor. One reviewer described Mike arriving on time after maintaining schedule updates throughout the day and completing a repair that prevented a costly full replacement. Another reviewer detailed Jason Carper walking through every step of a property management repair over the phone, reassuring the caller that major repairs were unnecessary. Several reviewers specifically noted technicians explaining operation details before completing the visit.
What Customers Say
Positive reviews frequently cite the technicians arriving on time or calling ahead with updates, while criticism occasionally targets the 6-hour service window for scheduling difficulty. Four reviewers mentioned named technicians performing the work, with multiple customers noting explanations of repair details before departure.
Working Hours
| Sunday | Closed |
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| SaturdayToday | Closed |
Services
Appliance Repair
Diagnosis and repair for washers, dryers, refrigerators, dishwashers, ranges, ovens, and microwaves.
Parts Supply
In-stock parts for major brands with special ordering available for uncommon components.
New Appliance Sales
Replacement appliance sales with guidance for selecting models fitting home, needs, and budget.
Speed Queen Laundry Equipment
Authorized sales and installation of Speed Queen washers and dryers with manufacturer warranties.
Financing Options
Flexible payment plans through Synchrony for qualifying appliance purchases.