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Claim This BusinessMillie's HVAC has served Vienna and the greater Northern Virginia region for more than 25 years as a locally owned and operated heating and cooling contractor. The company holds proper licensing and insurance, maintaining round-the-clock availability for emergency repairs across Fairfax, Loudoun, Prince William, and surrounding counties. With 57 customer reviews on record, the contractor maintains a 2.8-star average rating, indicating mixed experiences among clientele. The business operates from a Vienna headquarters at 2567 Chain Bridge Road and maintains two phone lines for customer convenience.
What distinguishes Millie's from regional competitors is their financing flexibility, offering 0% down payment options for system replacements, a practical solution for unexpected breakdowns. As an authorized Carrier dealer, they provide access to major equipment brands with associated warranty protections. The company promotes a $1,100 discount on qualifying Carrier systems and a $400 reduction on complete HVAC replacements, though these promotions cannot be combined with other offers. Their website emphasizes satisfaction guarantees and upfront pricing, though specific workmanship warranty duration is not explicitly stated.
Customer feedback reveals named technicians who have earned recognition. Reviewer lom praised the replacement team for professional conduct, precise scheduling, and workspace cleanliness following a full system install. Another customer, Val S., specifically called out technician Andy for friendly, detailed product explanation and installer Pat for quality work. However, reviewer Robin Eley documented serious concerns about equipment delivered versus paid for, and scheduling reliability during emergencies, issues that potential customers should independently verify before engaging services.
Of 57 reviews, customers who rated 5 stars consistently mention specific technicians by name and describe clean installations with on-time arrivals. The single 1-star review, from a 2018 customer, alleges equipment misrepresentation and warranty issues, representing the most detailed negative feedback on file. Positive reviews cite responsive scheduling and upfront pricing while negative feedback focuses on post-installation support and communication gaps.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Diagnose, repair, or replace cooling systems; 24/7 emergency AC service available.
Furnace and heat pump services including emergency heating repairs and new system installs.
Ongoing service agreements to maintain system efficiency and extend equipment lifespan.
Professional ductwork cleaning to improve indoor air quality and system airflow.
Installation and repair services for residential water heating equipment.
Full system swaps with Carrier products; financing and discounts available.
Round-the-clock response for heating and cooling emergencies across their service territory.