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About ....dd
DVAC operates as an air conditioning contractor serving Bothell, Washington, accumulating twelve reviews that reflect a mixed service record. The company maintains a rating of two stars, with customer experiences ranging from satisfactory routine maintenance to significant communication gaps. Located in Bothell, DVAC connects with residential and light commercial clients across the greater Snohomish County region, though specific neighborhood designations are not documented in available business materials.
Prospective clients should note the inconsistent availability documented in recent feedback. Scheduling confirmations have reportedly been followed by unreturned communications in multiple instances, with some reviewers noting difficulty reaching staff after initial consultations. At least one detailed review raises questions about licensing currency, suggesting verification with Washington State L&I before engagement.
Customer narratives reveal polarizing service encounters. A detailed five-star account describes David V. responding on a Sunday to a burst pipe crisis, guiding the homeowner through diagnosis and dispatching technicians to mitigate flooding. However, contrasting one-star experiences describe three unreturned phone calls and scheduling commitments that dissolved without follow-up communication.
What Customers Say
4 of 12 reviewers report communication breakdowns including missed callbacks and scheduling inconsistencies, while a single detailed review credits David V. with responsive Sunday emergency assistance during a burst pipe situation. Negative feedback outweighs positive by a 3-to-1 ratio among detailed reviews.
Services
AC Repair & Maintenance
Diagnoses and repairs cooling system malfunctions; performed routine maintenance visits in reviewed scenarios.
Furnace & Heating Service
Addresses heating system problems including panel replacements and thermostat connections.
Emergency Response
After-hours assistance documented for crisis situations like burst pipes and water damage.
System Diagnostics
Evaluates system performance; identified frozen tubing and panel faults in documented jobs.
Part Replacement
Installed replacement tubing for frozen condensate lines and upgraded connecting panels.