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Claim This BusinessSapphire Heating and Air has earned a perfect 5.0-star rating across 6 verified reviews since establishing in Everett, Washington. This women-owned HVAC contractor specializes in heat pump installations and comprehensive heating and cooling services for residential clients throughout the Puget Sound region, including Everett and Seattle. The company has built its reputation on transparent communication and meticulous installation work, with customers frequently praising the technician's ability to explain complex systems in accessible terms.
What distinguishes Sapphire Heating and Air from neighboring contractors is their commitment to concierge-level service, a quality specifically noted by a Windermere real estate broker who exclusively refers the company to clients purchasing both luxury homes and first-time buyer properties. The company delivers strong value pricing while maintaining the personalized attention that larger outfits often cannot match. Their expertise spans heat pump technology, including complex installations in older Seattle homes, and they maintain responsive scheduling to address both planned upgrades and urgent repair needs.
The customer stories emerging from reviews paint a clear picture of their service model. Kat, the company's lead technician, has earned repeated recognition for patience and follow-through, she returned to a customer's home a month after installation to address additional questions. Another client described a same-day response when their AC stopped blowing cold air, with the team diagnosing and repairing coil issues within 48 hours. A third reviewer specifically noted that Sapphire provided the lowest bid while delivering the best service experience among multiple contractors solicited.
All five verified reviews award 5 stars, with four of five explicitly naming Kat as the technician who delivered patient explanations, skilled installations, and responsive follow-up. Customers highlight same-day scheduling for urgent repairs, competitive pricing compared to other bids, and the company's willingness to return after installation to answer questions.
Complete heat pump system installation for new and existing homes, including complex retrofits in older properties.
Diagnosis and repair of cooling system issues, including coil replacement and refrigerant services.
Repair and maintenance of heating systems to ensure reliable performance through winter months.
Thorough evaluation of HVAC systems to identify problems and recommend appropriate solutions.
Installation of heating and cooling systems for newly constructed residential properties.