Thermal Supply

Thermal Supply operates as an HVAC distribution center serving contractors across Washington State's northwest region, including Ferndale and Bellingham. Founded in Seattle with a branch in Whatcom County, this wholesaler stocks equipment from Daikin and handles commercial refrigeration supplies. The company holds a 3.7-star average across three customer reviews, with feedback indicating inconsistent service experiences. Operating hours run 7 AM to 5 PM Monday through Friday, with Saturday and Sunday closed. As a distributor rather than a retail service provider, Thermal Supply primarily supplies equipment to licensed contractors rather than performing end-user installations or repairs.

Thermal Supply differentiates itself through exclusive distribution partnerships, particularly as a Daikin dealer with access to the Seattle Experience Center for product demonstrations. The company maintains a training division offering Daikin technical certification, refrigeration food-service training, and business development courses for contractors. Their Navigator program provides incentive rewards, while the EGIA distributor portal offers rebate processing. The online store allows contractors to browse manufacturer line cards, access warranty claim forms, and request commercial quotes. Commercial refrigeration services include specialized forms for walk-in coolers, display cases, and package HVAC unit requests.

Customer feedback reveals mixed experiences. One reviewer named Bob described an unsatisfactory interaction when seeking insulators, mentioning difficulty reaching knowledgeable staff and feeling compelled to travel from Bellingham in person to obtain materials. The review references specific staff members by description, noting frustration with initial phone support and a transfer to a coworker perceived as unhelpful. This single negative review suggests communication gaps may occur during high-volume periods, though the company's extensive training programs and manufacturer partnerships indicate technical expertise exists within the organization.