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Claim This BusinessIBEX Roof Tacoma operates from Fircrest, Washington, serving homeowners across Tacoma, Lacey, and the surrounding Pierce and Thurston County communities. The company holds active licensing and insurance coverage, providing both residential and commercial roofing services including full replacements, targeted repairs, and preventative maintenance programs. With 393 verified client reviews generating a 4.9-star average rating, the contractor has completed thousands of roof installations in the Pacific Northwest region. Their around-the-clock availability ensures homeowners can reach them during storm damage emergencies, and every project includes a written workmanship warranty backed by post-installation customer care follow-up.
What distinguishes IBEX Roof from regional competitors is their systematic four-step process and attention to hidden structural issues. Unlike contractors who provide low bids then add change orders mid-project, IBEX performs thorough pre-evaluation including attic inspections and deck assessment before quoting. This approach, detailed in multiple five-star reviews, identifies plywood rot or ventilation problems that other companies overlook. Their service menu extends beyond roofing to seamless gutter installation, fascia gutters, gutter guards, and skylight solutions, allowing homeowners to address related exterior upgrades through a single trusted provider rather than coordinating multiple subcontractors.
Recent reviews highlight specific team members who earned customer trust through skilled problem-solving. Project Manager Jeff B accommodated scheduling constraints while thoroughly answering homeowner questions about solar panel reinstallation after roof completion. For another client, Project Manager Taylor's crew completed a full tear-off and reinstallation in one and a half days while maintaining meticulous nail cleanup. Estimator Luke received particular praise for identifying underlying issues that three competing contractors missed, validating his slightly higher quote as genuinely comprehensive. These named interactions reflect a company culture where technicians take personal ownership of project outcomes.
Across 393 reviews, customers consistently praise the company's transparent bidding process, multiple reviewers note IBEX's quotes were higher but included work other contractors omitted. Emergency availability and same-day response appear frequently in positive feedback, while the few critical mentions focus on pricing rather than quality or communication issues. Named technicians appear in over a dozen five-star reviews, with Jeff B, Taylor, Luke, Whitney, and David K each receiving specific commendations.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Complete tear-off and installation using quality materials from top manufacturers. Includes old deck inspection, plywood replacement as needed, and new underlayment.
Targeted repairs addressing leaks, storm damage, and worn components. Available on 24/7 emergency basis for urgent situations.
Preventative care programs extending roof lifespan. Includes inspection, minor repairs, and condition assessment.
Professional cleaning removes debris, algae, and moss that degrade roofing materials. Helps prevent water damage and extends roof life.
Seamless and fascia gutter systems with professional installation, repair, and cleaning services. Includes gutter guard options.
Natural light solutions installed during new construction or retrofit into existing roofs. Includes flashing and sealing.
In-home or no-contact detailed quotes. Thorough pre-evaluation including attic inspection before pricing, identifying hidden issues.