Absolute Heating & Cooling

Absolute Heating & Cooling operates as a licensed, bonded, and insured HVAC contractor serving Kent, Auburn, and neighboring communities in Washington. Founded in 2009 by Jay Poole, the company has accumulated 81 reviews with an exceptional 4.9-star average rating. The business maintains standard weekday hours from 8 AM to 5 PM, Monday through Friday, and currently displays no Saturday availability. Services encompass the full residential equipment lifecycle including new installations, repairs, and scheduled maintenance for heating and cooling systems.

This contractor distinguishes itself through transparent pricing and a customer satisfaction guarantee, policies explicitly advertised on their website. Their service menu addresses diverse residential needs, from traditional forced-air furnaces and central air conditioning to ductless mini-split configurations and heat pump systems. The company additionally handles gas fireplace diagnostics and repairs alongside broader HVAC control accessories, positioning them as a comprehensive residential climate solutions provider regardless of the specific system architecture a home may employ.

Customer testimonials reveal varied real-world experiences. John Towne describes a successful heat pump repair followed by a subsequent system upgrade, noting the contractor recognized prior investment and delivered fair pricing. Scott Murrey's review highlights a furnace replacement completed by what he describes as a professional and courteous team. However, Ron Burris's account describes a breakdown in post-installation service for a gas fireplace, citing unresolved problems and communication failures extending beyond two months.