DEAR Services Plumbing

DEAR Services Plumbing has served Kent and the greater South King County area for over 15 years, building a reputation on round-the-clock availability and a portfolio of nearly 3,000 customer reviews that average 4.5 stars. The company operates 24 hours a day, every day of the week, positioning itself as a reliable option for both scheduled maintenance and middle-of-the-night emergencies. Technicians hold current state plumbing licenses, and the company handles everything from leak detection and water heater service to complete repiping projects for residential and light commercial clients.

What distinguishes DEAR Services from neighboring contractors is their commitment to transparent diagnostics and follow-through. Unlike companies that provide vague estimates and disappear after the initial visit, multiple reviewers describe receiving detailed explanations of problems before work begins, with technicians walking homeowners through each step of the repair process. This approach appears consistently across both five-star and critical reviews, suggesting it reflects company policy rather than individual technician style.

Several reviewers specifically name the technicians who solved their problems. Daniel R. earned praise for diagnosing a complex plumbing issue, explaining the work clearly, and leaving the worksite spotless. Jayden conducted a thorough water heater inspection and pressure test, demonstrating strong knowledge of residential water systems. However, one reviewer recounts a difficult experience with a water main break that involved scheduling delays, communication struggles with automated systems, and a repair that required a second contractor to correct, illustrating that even established companies face challenges on larger projects.