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About Gunderson Plumbing
Gunderson Plumbing serves Monroe, Washington with a rating of 3.8 stars derived from 27 customer reviews. The business is led by Tom, who operates as the primary service technician and point of contact for residential plumbing needs. Multiple reviewers describe Tom as straightforward, honest, and dependable, noting his fair pricing approach and willingness to assist with various plumbing projects. Cameron Johnson has relied on Gunderson Plumbing since 2018 for remodeling work, while Susanna Simpson recommends the company based on repeated positive experiences calling Tom directly for service.
The positive reviews consistently highlight Tom's reliability and the value customers receive for the price. Darlene Hartford describes Tom as someone who stands behind his work, noting his crew completes jobs efficiently and reasonably. Several reviewers specifically mention Tom arriving quickly for urgent situations, with Penelope Jayne recalling a same-day fix before family visited from out of state. Stacie Smith credits Tom with responding the day after Christmas to repair a burst pipe, emphasizing the value of having a responsive plumber available beyond standard business hours.
Customers share specific scenarios demonstrating Tom's responsiveness. When Debbie Delosangeles reported a leaking water heater, Tom assessed the situation and completed the replacement by late afternoon the same day. For Darlene Hartford, a leaking yard hydrant threatened the entire property's water supply, and Tom arrived to replace it within hours. These accounts reflect a service model built on rapid response and practical solutions rather than extensive marketing or online presence.
What Customers Say
Five of eight reviewers award 5 stars, praising Tom's fairness, same-day responsiveness, and reasonable pricing. Two 1-star reviews cite specific incidents: a botched door jamb during water heater installation and a no-show for a scheduled repair. Overall rating sits at 3.8 stars from 27 reviews, indicating mixed but notably polarized customer experiences.
Services
Water Heater Installation & Replacement
Installation and replacement of traditional tank water heaters, with same-day service reported for leak emergencies.
Leak Detection & Repair
Interior and exterior leak repair, including outdoor faucets and yard hydrants requiring immediate attention.
Pipe Repair & Replacement
Burst pipe repair and pipe replacement services, with emergency response available outside standard hours.
Remodeling Plumbing Support
Plumbing modifications for kitchen and bathroom remodeling projects, cited by long-term customers.