Basin Refrigeration Heating Plumbing & Electric

Basin Refrigeration Heating Plumbing & Electric serves Moses Lake and surrounding Grant County with a rating of 4.5 stars accumulated across 284 customer reviews. The company has operated since 1977, delivering heating, cooling, plumbing, and electrical services from its location in Moses Lake. Technicians maintain standard business hours Monday through Friday from 7:30 AM to 5 PM, with weekend availability reserved for emergency calls. The business advertises service across all major equipment brands, suggesting broad technical competency with diverse manufacturer systems.

What distinguishes Basin Refrigeration from single-trade competitors is its multi-discipline capability. The company maintains in-house sheet metal fabrication, a specialized trade that enables custom ductwork and equipment enclosure solutions beyond standard installations. Their service menu extends into septic systems and express septic pumping, addressing a critical need for properties beyond municipal sewer connections. The website references financing options and maintenance agreements, indicating flexible payment structures for major equipment replacements. A reviewer specifically noted a military veteran discount program, confirming the company's commitment to community-specific pricing.

Customer experiences reveal responsive service during urgent situations. One reviewer described a weekend drainage emergency where every fixture in the home experienced backup, and a toilet leaked through its base wax seal, the plumber arrived within twenty minutes of the callback rather than the initially stated six-hour window. Another customer, Sheri, detailed how technicians installing a water softener additionally addressed her shower cartridge, replaced a failing component on her hot water heater, and demonstrated sediment-flushing procedures. Technicians Joe and Aaron received explicit recognition for arriving with a clear diagnostic plan and completing repairs without unnecessary expenditure.