Sarsons Mechanical Services Ltd

Sarsons Mechanical Services Ltd operates as a heating and cooling contractor in Okanagan Falls, serving surrounding communities throughout the Okanagan Valley. The business holds a 3.9-star rating compiled from 45 customer reviews, reflecting a mix of highly satisfied clients and several who encountered challenges. Their team handles residential and light commercial projects, offering installation, maintenance, and repair services across major HVAC equipment categories including air conditioners, furnaces, heat pumps, and ductless systems. The company maintains regular weekday hours with reduced Friday availability, and provides financing options for qualifying equipment purchases.

This contractor distinguishes itself through authorized Daikin product offerings, including the VRV commercial system and inverter-style residential equipment. Their service menu extends beyond traditional HVAC into indoor air quality solutions, water heaters, plumbing services, and gas fitting work, creating a multi-trade operation. The website references a SEER efficiency calculator and troubleshooting tools for customer self-service, suggesting emphasis on energy-conscious equipment recommendations. Specialty areas include ductwork and ventilation design, with equipment staging configured to minimize visual impact on homes.

Customer feedback highlights specific positive experiences: Amanda Worthington-Wallin received a competitively priced Daikin installation with thoughtful system placement that preserved her yard's appearance, completed by a punctual crew in a single day. Martin Visser described a same-day water heater replacement performed professionally within one hour. However, negative reviews cite concerns including communication breakdowns, incorrect invoice delivery, and a reviewer describing frustration with administrative interactions involving a staff member named Kathleen. A reviewer also noted concern about technician workflow during a confined-space plumbing job.