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Claim This BusinessPacific Heating & Cooling serves Tacoma homeowners with round-the-clock availability and an exceptional 4.9-star rating accumulated across 6,917 reviews. The company operates 24 hours daily, every day of the week, ensuring residents never face a heating or cooling emergency without rapid support. This volume of verified customer feedback ranks among the highest in the regional HVAC sector, reflecting consistent service delivery across thousands of completed jobs.
What distinguishes this contractor is the emphasis on customer education during every service call. Multiple reviews highlight how technicians explained system components in plain language, walked homeowners through operation procedures, and provided maintenance guidance. The team recommends proactive measures like surge protectors to protect furnace electronics from power fluctuations, demonstrating a forward-thinking approach that prevents future breakdowns rather than simply responding to crises.
Reviewers consistently name the technicians who served them, creating a roster of identified professionals. Matt Storset diagnosed a thermostat issue and completed installation in a single visit, while Christian performed a comprehensive furnace tune-up and identified the value of adding surge protection. Benicio conducted a thorough initial maintenance inspection for a new homeowner, and the installation team of Justin and Yevgeniy guided a customer through an entire furnace and AC replacement with patience and clarity.
Across 6,917 reviews holding a 4.9-star average, customers repeatedly mention technicians taking time to explain systems in understandable terms, arriving on schedule, and recommending preventive upgrades like surge protectors during maintenance visits.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Professional installation of new gas furnaces and complete system replacements. Technicians explain system components and operation procedures to homeowners after installation.
Installation of new air conditioning units and AC system replacements. Services include comprehensive setup and operational guidance for homeowners.
Installation of new thermostats including smart and programmable models. Technicians ensure proper setup and functionality while explaining system integration.
Preventive maintenance services including thorough system inspections, component evaluation, and efficiency optimization. Technicians document findings and explain maintenance requirements.
24-hour emergency repair services available seven days a week for heating and cooling system failures. Rapid response for urgent situations regardless of time.
Comprehensive system evaluations to diagnose issues and assess equipment condition. Technicians provide detailed inspection reports and explain findings to customers.