Custom Heating & Cooling

Custom Heating & Cooling holds a 4.5-star rating drawn from 29 customer reviews, positioning the contractor as a reliable choice in Jackson County. The business operates from a Black River Falls showroom location and serves surrounding communities including Neillsville and Marshfield. This multi-location operation handles both residential and commercial heating and cooling projects, offering installation services alongside their retail operations.

What distinguishes Custom Heating & Cooling is their vertically integrated approach to home comfort. Their propane division functions as a locally owned full-service provider with multiple purchasing and pricing plans, giving customers flexibility in fuel costs. The company also maintains an appliance showroom in Black River Falls, formerly known as Dales Refrigeration, where customers can browse major home appliances alongside HVAC equipment. Their heating services extend beyond standard systems to include radiant in-floor heat installations and heat pump systems.

Reviewers have highlighted specific technicians who delivered notable service. A customer named Joshua Emerich received praise for diagnosing strange smells and cold air issues with knowledge and friendliness. Another reviewer recognized Orv for going above and beyond on a high-efficiency washer installation, noting both the quality of the work and the professionalism of the delivery team who returned with parts when an installation issue arose.