The Fireplace and Flooring Professionals, Inc

The Fireplace and Flooring Professionals, Inc serves Cambridge and the surrounding Dane County area as a specialized fireplace retailer and installer. With a 4.5-star rating compiled from 52 customer reviews, the company has built a local reputation for handling both new fireplace installations and repair work. The business operates out of a showroom where homeowners can browse options and consult with staff before making selections. Their hours run Monday through Friday from 8 AM to 5 PM, with Saturday availability from 9 AM to 3 PM, providing weekend access for busy homeowners.

Customers who visited the showroom frequently mention working with staff members who take time to explain product options without pressure. One reviewer noted that Abbie, a team member, possesses extensive knowledge of all products and avoids upselling. The company handles fireplace replacements ranging from wood stove conversions to new construction installations, with multiple reviewers mentioning their involvement in builder contracts for new homes in the area.

Multiple reviewers specifically mention Scott by name, describing him as the person who conducted property assessments, explained installation options, and returned for follow-up visits after completion. One customer recounted Scott visiting to put on final touches after an electric insert installation, while another mentioned working with Scott and his staff over multiple projects spanning new construction and emergency furnace situations. The team has handled same-day urgent situations where homeowners needed heating support during equipment failures.