ALCIVIA - Corporate Office

ALCIVIA is a member-owned agricultural and energy cooperative headquartered in Cottage Grove, Wisconsin. With 66 customer reviews generating a 2.9-star rating, the cooperative operates Monday through Thursday from 8 AM to 4:30 PM, serving agricultural members throughout Wisconsin. The organization offers multiple divisions including feed and agricultural products, grain marketing services, energy products such as propane and refined fuels, and retail operations through ACE Hardware locations. Customers can access their accounts through an online customer portal, and the cooperative maintains a Patron Note Program for member benefits.

What distinguishes ALCIVIA from standard service providers is its cooperative ownership structure, which means customers become members rather than simply transactional clients. The energy division offers propane delivery along with home heating solutions, and the cooperative provides an annual propane usage estimation tool on their website. Their retail presence includes ACE Hardware stores and Pump 24 service offerings. The grain division operates with market-hour scheduling, posting cash bids and futures prices with specific elevator hours for grain delivery and marketing services.

Customer reviews reveal significant concerns about the cooperative's fund disbursement processes. One reviewer documented a seven-month wait for equity redemption funds following a family member's death, with payouts occurring quarterly and subject to board approval. Another customer reported difficulty resolving billing discrepancies after payments. A third reviewer described frustration with propane account setup requirements, noting a credit application process that delayed service compared to competitors offering immediate installation. These accounts suggest potential challenges for customers needing timely service or account resolution.