Shackelford Heating & Cooling

Shackelford Heating & Cooling has served Fitchburg and the greater Madison area for decades, building a reputation on technical expertise and reliable service. With 147 reviews yielding a near-perfect 4.9-star rating, this Carrier-authorized dealer handles residential heating, cooling, and indoor air quality needs across the region. The company operates Monday through Friday from 7:30 AM to 4 PM but distinguishes itself with 24-hour emergency service for system failures that cannot wait. Whether replacing aging equipment or maintaining new installations, Shackelford's team approaches each home with the same attention to detail the company has become known for throughout Dane County.

What sets Shackelford apart begins with their 2024 Carrier President's Award recognition, placing them among the nation's top Carrier dealers. Their product portfolio covers the full spectrum of residential climate control: traditional furnaces and air conditioners, heat pumps including hybrid systems, boilers for homes with radiant heat, and ductless mini-split configurations for additions or zoned cooling. The company emphasizes energy efficiency, helping homeowners navigate rebates and select equipment that reduces utility costs. All work carries a 100% satisfaction guarantee, and flexible financing options remove cost as a barrier to necessary replacements or upgrades.

Customers consistently name technician Mike when describing their positive experiences. One homeowner called Mike after receiving four quotes for a new furnace, appreciating his same-day estimate visit and transparent pricing analysis. When another customer's 20-year-old Carrier system failed to keep up, Mike arranged priority scheduling and even delivered space heaters to bridge the gap until installation. Reviewers also note installation crews of three technicians arriving on time, completing full HVAC replacements in a single day, and leaving homes spotless. The company's emergency availability proved critical for at least one customer who needed a complete system replacement the day before Thanksgiving.