Urban Heating & Cooling

Urban Heating & Cooling has earned a reputation for reliable HVAC service across Franklin and the surrounding Wisconsin communities. With 170 validated customer reviews averaging a 4.9-star rating, this locally-rooted contractor has become the go-to choice for homeowners who need responsive, honest work. The team operates Monday through Friday from 8 AM to 4:30 PM, providing same-day service for urgent calls and standing ready when systems fail during unexpected cold snaps or summer heat waves. Founded to fill a gap in the market for trustworthy technicians who explain every repair option clearly, Urban Heating & Cooling serves residential customers throughout the greater Franklin metro area, including nearby neighborhoods where climate control isn't a luxury but a seasonal necessity.

What distinguishes Urban Heating & Cooling from larger operations is their commitment to transparent recommendations without pressure tactics. Multiple reviewers specifically note that technicians did not attempt to upsell unnecessary equipment, instead performing thorough inspections, cleaning components, and explaining exactly what each repair required. The company maintains 24/7 availability for emergency calls, understanding that a broken AC unit during a Wisconsin heat wave or a failed furnace in January are not problems that wait for business hours. Pricing receives consistent praise across reviews, with customers noting fair rates even for after-hours service, and the team stands behind their work with follow-up communication including email inspection reports.

Customer stories from recent reviews illustrate the hands-on expertise driving the company's reputation. Technician Ryan performed a fall furnace tuneup, cleaning the unit, checking all connections, and providing a detailed email report so the homeowner could rest easy heading into winter. When a central AC unit failed during a 90-degree afternoon, technician Rigels arrived within an hour, diagnosed the issue, replaced the faulty component, and ensured the system ran properly before leaving. During a Sunday heat wave, Dakota delivered same-day emergency service when other contractors couldn't respond, completing the repair at reasonable off-hours rates. A new AC and furnace installation showcased the installation team's professionalism, leaving no mess and providing thorough product explanations to help homeowners choose the right system for their house.