Heating and cooling

Heating and Cooling operates as a Milwaukee-based HVAC contractor with a mixed reputation reflected in its 3.4-star rating across 56 customer reviews. While the company lacks a public-facing website, reviewers consistently reference Zig as the primary technician and owner, suggesting a small, owner-operated operation. The business maintains extended service hours from 8 AM to 10 PM seven days a week, providing accessibility for residents throughout the Milwaukee metropolitan area who face heating and cooling emergencies outside typical business hours.

Customer feedback reveals several distinguishing service characteristics that set this contractor apart from competitors. Multiple reviewers emphasize Zig's commitment to same-day arrival during extreme weather conditions, with one customer reporting a 25-minute response time during a heat wave. The technician demonstrates a transparent approach to repairs, consistently attempting fixes before recommending replacements, which several customers cited as a refreshing alternative to aggressive upselling. Additionally, the business accommodates urgent situations by offering next-day appointments and has responded to holiday emergencies, including a Christmas Eve furnace failure that required manufacturer warranty navigation.

Named customer scenarios from reviews provide concrete examples of Zig's service approach. Jeffrey Martz described a thorough gas furnace tune-up completed within an hour after a 24-hour appointment request, resolving neglected maintenance issues. Empire Home Remodeling recalled a same-day visit during extremely hot and humid weather, with the job completed in under an hour at a fair price. Nancy Libecki's review highlighted warranty complication handling during a holiday weekend, with Zig coordinating between the homeowner and manufacturer to resolve coverage disputes.