1st Choice Heating & Cooling

1st Choice Heating & Cooling has served the greater Muskego and Waukesha County area for over two decades as a fully licensed and insured HVAC contractor. With an exceptional 4.9-star rating drawn from 1,104 customer reviews, the company has built a reputation for reliable heating and cooling solutions across southeastern Wisconsin. Their service territory spans multiple communities including Waukesha, Milwaukee, New Berlin, West Allis, and Muskego itself, where their headquarters is located at S82W19246 Apollo Drive. The company operates Monday through Friday from 8 AM to 5 PM and maintains 24-hour emergency availability for urgent furnace and air conditioning needs.

What distinguishes 1st Choice from neighboring contractors is their comprehensive service menu and commitment to upfront pricing. They offer ductless mini-split systems, heat pump services, boiler repairs, and indoor air quality solutions including air duct cleaning, whole-home filtration, and smart thermostat installation. The company provides a 1st Priority Club membership program with maintenance benefits, along with financing options for system replacements. Their technicians arrive on-time with the latest diagnostic technology, and they guarantee satisfaction on all work performed.

Customer reviews consistently highlight specific team members who deliver exceptional service. Timothy Shepherd earned praise for thorough furnace inspections and clear explanations, while Cameron tackled challenging attic furnace work without pressuring the homeowner toward unnecessary upgrades. Following severe flooding, one reviewer's mother received same-day emergency service where the team treated her like family rather than just another customer. Technician Justin Prening recently identified aging equipment issues during a routine maintenance visit and helped a customer transition to a new, warranted system.