Works Plumbing LLC

Works Plumbing LLC operates as a full-service plumbing contractor in New Berlin, Wisconsin, maintaining round-the-clock availability across every day of the week. The business holds a 4.6-star rating derived from 14 customer reviews, demonstrating consistent service quality in the eyes of local clients. Serving the greater Milwaukee metropolitan area alongside New Berlin, this contractor handles both residential and commercial plumbing projects, ranging from routine repairs to new construction installations. The company has marketed itself as an "extreme green team" since 2009, emphasizing environmentally conscious approaches to plumbing work. Their service menu includes water heater systems, drain cleaning, sewer inspection via television camera technology, sump pump installation, pipe thawing during winter months, and comprehensive backflow prevention services. The business maintains a code of ethics covering technician certification, drug testing protocols, honesty in business practices, timeliness, client privacy, and clean job site procedures.

This contractor distinguishes itself through a commitment to technician vetting and client home protection. All service technicians undergo background checks and random drug testing before being dispatched to client properties, a practice explicitly outlined in their service standards. The team wears shoe covers when entering homes and performs thorough cleanup after completing work, addressing a common homeowner concern about plumbing service intrusiveness. Their service breadth covers specialized commercial offerings including grease interceptor maintenance for restaurants, hydro-jetting for stubborn drain blockages, and tenant build-out plumbing for commercial spaces. The company offers design-build piping services using multiple material options including PEX, CPVC, copper, Aquatherm, PVC, ductile iron, and black pipe, giving clients flexibility based on budget and application requirements. Emergency service remains available continuously, allowing same-day response for urgent plumbing failures.

Customer feedback highlights specific positive experiences with service responsiveness and problem resolution. One reviewer described a water heater pilot light failure where the team diagnosed the issue through photograph exchange, dispatched a technician within hours, and completed repairs by 12:30 PM on the same day the call was received. Another reviewer noted successful lateral line repair for a well water system, emphasizing quick restoration of water service. A third client referenced new plumbing system installation completed two years prior, citing excellent communication throughout the process and ongoing flawless operation. However, one customer reported significant communication challenges with scheduling delays across multiple weeks, ultimately hiring a different contractor. The named technician Justin appears in multiple positive reviews as the primary contact person, described as reliable and fair by a Milwaukee-area general contractor who utilizes Works Plumbing for client projects.