On Time Heating & Cooling

On Time Heating & Cooling operates as a residential HVAC contractor in Waukesha, Wisconsin, earning a 5-star rating across 460 customer reviews since its founding in April 2019. Owner Shane established the company with a focus on blending traditional customer service values with modern business practices, building a team of factory-trained technicians who handle air conditioning, heating, and heat pump systems. The company maintains 24/7 emergency availability and serves communities including Menomonee Falls, Pewaukee, Brookfield, New Berlin, and Sussex, providing both repair services and new equipment installations.

What distinguishes On Time Heating & Cooling from typical contractors is their commitment to transparent communication and customer education. The company offers free second opinions on repair diagnostics, ensuring homeowners understand their options before committing to expensive repairs. Their membership protection plans provide ongoing maintenance coverage, while financing options including 0% APR make new system installations more accessible. The company also runs seasonal promotions such as $399 baseline duct cleaning and a free thermostat with qualifying furnace installations.

Recent customer reviews describe specific service experiences that illustrate the company's approach. Reviewer Guadalupe Ortega described Shane as straightforward about options, noting the crew was professional and polite while completing duct cleaning work. Victoria's review highlighted Shane's willingness to recommend only necessary repairs rather than upselling unneeded services. Multiple reviewers mentioned same-day response times, with Mark Vesely noting Shane arrived at his home first thing Sunday morning after a Saturday night call, quickly diagnosing the problem and developing a repair plan.