Tri-City Services

Tri-City Services holds a 4.9-star average across 269 client reviews, placing them among the most recommended HVAC contractors in central Wisconsin. Based in Wisconsin Rapids, they extend service to Marshfield and Stevens Point, handling both residential and commercial projects. Their team provides 24-hour emergency response for heating, cooling, and refrigeration crises, meaning a midnight furnace failure or weekend refrigerant leak does not wait for business hours. This round-the-clock availability distinguishes them from contractors who staff only during standard weekdays.

The company operates as a comprehensive indoor climate specialist, offering heat pump systems, duct cleaning, gas and oil furnaces, boilers, and radiant floor heating. Their indoor air quality lineup includes air purification equipment and humidifiers, addressing the dry air challenges Wisconsin winters create. Notably, Tri-City maintains a commercial refrigeration division, servicing rooftop units and walk-in coolers for businesses, a capability few residential-focused contractors in the region possess. They also handle plumbing tasks ranging from water heater installation to sewer camera inspections, allowing homeowners to coordinate multiple trades through a single phone call.

Reviewers who left detailed feedback frequently mention technicians Don and Jacob. One client described Don as thorough and professional during an air conditioning service call, while another praised Jake and Don for correctly installing a mini-split system that a previous contractor had mishandled. Their diagnostic approach earned specific mention, reviewers appreciated that these technicians explained system operations and answered questions rather than performing work without explanation. Not every experience proved positive; one plumbing client cited cost overruns and communication gaps, and a sewer line job could not be completed due to municipal infrastructure complications. These mixed accounts reflect a contractor whose technical competence is evident in named scenarios, though customer communication varies.