Roach Energy

Roach Energy operates as a propane and heating fuel supplier serving Martinsburg, West Virginia, and surrounding communities in the Eastern Panhandle region. With 146 customer reviews contributing to a 4.1-star rating, the company handles both residential heating fuel deliveries and hearth appliance installations. Operating hours span weekdays from 9 AM to 4:30 PM, with weekend availability remaining flexibly scheduled.

The business delivers standard heating fuel and kerosene products to residential customers, with delivery options that some reviewers have found competitively priced compared to alternative suppliers. One reviewer mentioned switching to off-road diesel upon staff recommendation, though company policy subsequently restricted that option for heating purposes. Beyond fuel delivery, service offerings include fireplace and hearth appliance installation.

Customer experiences documented across reviews reveal varied service encounters. Jonah Hughes reported a same-day fireplace installation completed within two hours, with the crew protecting flooring surfaces and displaying professional conduct throughout. Conversely, Damon White described a recent fuel-ordering experience involving policy miscommunication and differing explanations from multiple staff members, characterizing the interaction as lacking transparency regarding product substitution.