Arrow Air

Arrow Air operates as a heating and cooling contractor in Reedsville, West Virginia, delivering installation, repair, and maintenance services to residential and commercial customers across Mon and Preston Counties. The business holds a 4.9-star rating compiled from 59 customer reviews, reflecting consistent service quality over multiple service calls. Owned and operated by Paul Barlow, the company has built its reputation on responsive service and transparent pricing, with operating hours extending from 7:30 AM to 6 PM Monday through Saturday to accommodate customer schedules.

The company distinguishes itself through several practical offerings: a satisfaction guarantee that provides homeowners with confidence in the work performed, financing options for larger installations, and free second opinions on existing system diagnoses. Their maintenance agreement program includes a 15% discount for enrolled customers, designed to extend equipment lifespan and prevent costly repairs. Additionally, Arrow Air recently introduced duct cleaning services to address indoor air quality concerns, removing accumulated dust and debris from ventilation systems. The business also handles water heater service across gas, electric, and tankless configurations.

Customer reviews highlight specific scenarios demonstrating the company's reliability. One reviewer described a same-day furnace repair after an overnight failure, with the technician wearing shoe covers and explaining all service performed. Another review documented a heat pump evaporator coil repair where the team located a needed part quickly after the reviewer had been previously ghosted by two other local contractors. Reviewers consistently mention transparent pricing with no hidden fees and clear communication throughout the service process.