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About 21st Century Cooling
21st Century Cooling operates as an air conditioning contractor in Phoenix, Arizona, earning a pristine 5.0-star rating across eleven client reviews. The company serves the Phoenix metropolitan area and surrounding communities, with hotel management clients specifically referencing their services in the valley. Reviewers consistently describe the team as reliable and trustworthy, with multiple clients noting the contractor as their go-to choice for ongoing HVAC needs. The company has built a reputation among both residential homeowners and commercial property managers, with one reviewer managing Phoenix hotels identifying them as a preferred vendor across multiple properties.
Customer feedback highlights several distinguishing practices. Reviewers explicitly note that the technician did not attempt upselling, instead focusing only on necessary repairs. The team has handled warranty-related repairs without additional charges, with one customer describing how the technician proactively addressed a fan noise issue after completing the original repair and followed up regarding warranty coverage. Another reviewer mentions being referred by a previous landlord, indicating word-of-mouth recommendations within the local community. Commercial clients, including hotel management, have maintained long-term service relationships with this contractor.
Specific customer scenarios reveal the contractor's approach to service. One reviewer scheduled a standard appointment after discovering their downstairs AC would not turn on, and the technician quickly identified and resolved the issue. After completing the repair, the same technician noticed a fan noise, researched the warranty status, and returned to complete the repair at no charge. Another reviewer, a first-time homebuyer, described the technician as honest and skilled, noting that no unnecessary upselling occurred during the service visit. Hotel management clients have used the company for years across multiple properties, establishing them as a consistent vendor choice in the commercial sector.
What Customers Say
All eleven reviews award five stars, with clients repeatedly emphasizing reliability, trustworthiness, and fair pricing. Multiple reviewers mention the technician identified necessary repairs without upselling. Hotel management and contractor referrals indicate strong commercial client relationships.
Services
AC Repair
Diagnosing and repairing air conditioning systems, with reviewers noting quick problem identification and fair pricing.
AC Maintenance
Regular servicing to maintain system performance, with long-term client relationships suggesting ongoing maintenance options.
Commercial HVAC Services
Hotel management reviewer indicates they service commercial properties, maintaining preferred vendor status across multiple properties.
Warranty Repairs
Handling warranty-covered repairs, with one reviewer describing the team checking warranty status and completing repairs at no charge.
New Equipment Installation
One reviewer mentions new AC unit needs, indicating installation services for system replacements.