ACE Cooling, Heating, Plumbing and Electrical is a veteran-owned home services company that has been operating since 1994. With a 4.7-star rating from more than 7,000 Google reviews, ACE is one of the most-reviewed contractors in the Phoenix market — a reflection of their operational scale across HVAC, plumbing, drain services, and electrical work.

The company serves all of Arizona from a Phoenix-area base at 5029 E Sunrise Dr, Phoenix, AZ 85044, and operates 24 hours a day, seven days a week. Free estimates are offered, and the company runs promotional pricing including $100 off water heater installations with same-day service.

Service scope is notably broad. Cooling services cover the full range of AC installation, repair, and maintenance. Heating covers heat pumps, furnaces, and cold-weather starter kits. Indoor air quality is a separate division. Plumbing services include water heaters, water softeners, water line replacement, and full fixture work. Drain services and electrical work including panel replacement round out the offering — making ACE a genuine one-call option for most home systems failures.

Named technicians appear consistently in positive reviews: Jacob, Joshua, Zach and Hayden (dual-unit installation team), Mike, Dillion, Dave, Nathan, and Lauren's electrical team are all praised specifically for professionalism, communication, and workmanship. The installation team working in 94-degree heat on a two-unit job received specific mention for attitude and cleanliness. Dave (plumbing) is called out for avoiding an unnecessary toilet replacement by retrieving a stuck object rather than upselling.

Two notable negative reviews are worth reading. One customer paid $3,850 for a plumbing repair they believe was substantially overscoped, and describes frustration with upfront payment, lack of receipt, and no post-work follow-up — the owner offered a $200 gift card in response. A second customer reports unreturned calls after a technician damaged their carport during a service visit. These reviews involve plumbing and property damage claims, not HVAC.

ACE is a large operation with genuine strengths in technician quality and service breadth. Getting specific technician names from recent reviews before booking is a reasonable approach.