ACE Home Services (formerly Hero Home Services)

ACE Home Services, formerly Hero Home Services, delivers round-the-clock HVAC, plumbing, electrical, and drainage solutions across the Phoenix metropolitan area. With 536 verified customer reviews averaging 4.9 stars, the contractor has built a reputation for responsive service in one of the nation's most demanding cooling climates. Operating under Arizona contractor licenses, the team maintains availability seven days a week , including holidays , to address the acute needs that Phoenix homeowners face during summer heat waves when AC failures become immediate emergencies.

What distinguishes ACE Home Services from standard HVAC contractors is their multi-trade capability, allowing a single team to diagnose and resolve issues spanning heating, cooling, plumbing, and electrical systems without coordinating multiple subcontractors. Reviewers specifically mention technician Jacob's ability to identify and explain root causes that eluded previous contractors, while Josh Merrill reportedly stepped away from personal time to ensure customer concerns received direct attention. The company's 24-hour availability reflects the practical reality of Phoenix summers, where waiting until Monday morning isn't viable when a system fails at midnight on a Saturday.

Glowing reviews reference specific technicians by name tackling situations other contractors mishandled. Jacob, identified as a fellow Army veteran, resolved a Nest thermostat fault that had persisted for three years after new-home construction , isolating the problem and explaining practical solutions within a single visit. Brandon answered a late-night call to inspect an AC evaporation line, providing on-site repairs rather than scheduling a follow-up. Josh Merrill, contacted about a tankless water heater installation, coordinated plumber Nathan and Dave Jr. within two days, then personally returned on his day off , twice , to address electrical discrepancies the homeowner documented. These named encounters illustrate direct technician accountability rather than anonymous service calls.