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Claim This BusinessAbout AllStar Home Services
AllStar Home Services operates as a family-owned plumbing contractor serving the Phoenix metropolitan area. Based in Arizona's capital city, the company has built a reputation through responsiveness and honest diagnostics, earning a 4.6-star rating across 19 customer reviews. Technicians Shane and Justin handle service calls throughout the Valley, addressing residential plumbing concerns ranging from water heater issues to drain cleaning emergencies.
Several reviewers highlight the company's willingness to tackle challenging situations that previous contractors left unresolved. Cody Perry's review specifically notes Shane solved a problem a prior plumber created, demonstrating diagnostic skill and technical knowledge. The team maintains communication throughout service processes, with Laura Jimenez commenting on receiving updates during a multi-day water heater installation involving warranty coordination.
Customer testimonials paint a picture of a contractor who shows up when it matters most. Ryan Kuhn described scheduling an emergency repair during the holiday rush, mentioning the team reassured him and completed work promptly. Brandon Constant praised On-Time arrival and practical maintenance advice. While one reviewer documented an initial communication gap that the company later addressed, the majority emphasize responsive service and straightforward pricing.
What Customers Say
15 of 19 reviews award 5 stars, with customers specifically praising technicians Shane and Justin by name. Positive feedback centers on same-day response, honest diagnostics, and completing holiday-weekend emergencies. The single 1-star review cited non-response but was updated to reflect the company reaching out afterward.
Services
Water Heater Repair & Installation
Tank and tankless water heater diagnostics, warranty coordination, and new unit installation.
Drain Cleaning
Main line and fixture drain clearing for clogs, slow drains, and backup prevention.
Emergency Plumbing Repair
Same-day response for urgent residential plumbing failures and leak detection.
General Plumbing Diagnostics
Identifying issues created by prior contractors and recommending proper solutions.
Fixture Service
Appliance connections, faucet repairs, and washing machine drain setup.