Armstrong Automotive

Auto repair shop
4.7(138 reviews)
16803 N 20th St, Phoenix, AZ 85022
Armstrong Automotive

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About Armstrong Automotive

Armstrong Automotive has served the Phoenix metro area since establishing its repair facility, delivering consistent auto repair solutions across multiple Valley communities. The shop maintains a strong 4.7-star rating drawn from 138 customer reviews, reflecting years of dependable workmanship on both domestic and import vehicles. Operating hours run Monday through Friday from 7 AM to 5 PM, the team handles everything from routine maintenance to complex diagnostic concerns for drivers throughout the East Valley and surrounding neighborhoods.

Customer trust defines the Armstrong experience. Multiple reviewers highlight the shop's commitment to transparency, estimates are explained clearly before work begins, and unexpected discoveries during service are communicated promptly. The team goes beyond simple repairs: customers report being told they would feel like driving a whole new car after service, with results matching that promise. This approach to honest business practice echoes the old-fashioned handshake method several longtime clients reference in their feedback.

Specific technicians earn consistent recognition. Quinn, identified by name in reviews, handles brake work and mechanical concerns with thoroughness and integrity. Shayla at the front desk provides a welcoming point of contact, managing scheduling and customer communication. One reviewer describes the shop discovering a broken motor mount during an oil change visit and addressing it alongside the originally requested AC repair, no small find that could have been overlooked. Another mentions bringing in a BMW for diagnostic work, noting the shop's specialization with European models.

What Customers Say

5-star reviews consistently praise transparency, honesty, and thoroughness. One negative review cites a $200 diagnostic charge for a fuel pump issue, contrasting with multiple positive mentions of fair pricing and upfront estimates. Three reviewers specifically name technicians Quinn or Shayla, and several emphasize the shop treats customers like family rather than just another repair ticket.

4.7 · 138 reviews
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Working Hours

SundayClosed
Monday7 AM–5 PM
Tuesday7 AM–5 PM
Wednesday7 AM–5 PM
ThursdayToday7 AM–5 PM
Friday7 AM–5 PM
SaturdayClosed

Services

Brake Repair & Inspection

Complete brake system service including pads, rotors, and fluid. Reviewers mention Quinn performing brake work with thorough diagnostics.

Engine Diagnostics

Check engine light and code reading for all makes. The shop identifies issues like motor mounts and fuel system problems.

AC & Heating Repair

Vehicle climate control service. Multiple reviews mention AC repair ranging from coolant to electrical diagnostics.

General Maintenance

Oil changes, fluid top-offs, and routine service. The shop performs multi-point inspections during maintenance visits.

Suspension & Steering

Motor mount replacement and suspension components. The shopfixed a broken motor mount discovered during another service.

Paint & Body Touchups

Minor exterior repair including clear coat and paint matching. One customer received hood repaint two days early.

Frequently Asked Questions