CTS Air Conditioning and Heating
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About CTS Air Conditioning and Heating
CTS Air Conditioning and Heating operates as a 24/7 AC repair and plumbing contractor serving Phoenix and the surrounding East Valley communities including Mesa, Chandler, Gilbert, Scottsdale, Tempe, Glendale, Surprise, Cave Creek, Queen Creek, and Maricopa. The business holds a 4.9-star rating compiled from 53 customer reviews, indicating strong approval from the majority of homeowners who have called for service. This rating places the contractor among the higher-rated independent HVAC providers in the Phoenix metro area, where summer temperatures regularly exceed 110 degrees and AC failures create genuine emergencies.
What distinguishes CTS from many Phoenix-area HVAC contractors is their integration of FLIR Thermal Imaging for diagnostic accuracy, their in-house plumbing capabilities including water heater repair and replacement, and their willingness to respond to emergency calls outside standard business hours. The website indicates they service both residential and commercial systems, including rooftop units and package equipment commonly found on Phoenix commercial buildings. For homeowners comparing repair versus replacement on aging systems, the contractor offers evaluation and pricing for new AC installation.
Customer reviews reveal a consistent pattern of rapid response times during heat-related emergencies. Leon, a technician mentioned across multiple five-star reviews, arrived at one customer's home within 30 minutes during a Sunday evening when temperatures reached 110 degrees. Another reviewer described Leon returning at 8pm to reprogram a thermostat stuck in eco mode during a family vacation. A third account mentions Leon working late into the night during rain to get a system running, then returning Saturday morning to complete a full unit replacement. These same-day and after-hours responses appear frequently in the feedback.
What Customers Say
Every reviewer gave 5 stars, with six of seven explicitly praising technician Leon for same-day arrival, late-night response, and honest pricing. Emergency availability during extreme heat and weekend calls appear in three separate reviews.
Working Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| SaturdayToday | Open 24 hours |
Services
AC Repair
Diagnosing and repairing systems that blow warm air, trip breakers, leak water, or fail to start.
AC Replacement & Installation
Evaluating older systems and installing new air conditioners when repairs are no longer cost-effective.
AC Maintenance
Preventive tune-ups and coil cleaning to extend system life and maintain efficiency.
Commercial HVAC
Servicing rooftop units, package units, controls, and ductwork for restaurants, offices, and retail spaces.
Water Heater Service
Repairing and replacing water heaters including no-hot-water calls, leaks, and older tank units.
Plumbing
Handling fixtures, disposals, toilets, piping, drains, and pool pumps.
Thermal Imaging Diagnostics
Using FLIR technology to identify hidden problems in ducts, coils, and insulation.