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Claim This BusinessEmpire Plumbing and Air Conditioning has kept Phoenix homes comfortable since 2000, operating under Arizona contractor licenses ROC 342717 and ROC 342718. As a seventh-generation family business, the company brings generational knowledge to every service call. With 298 reviews averaging 4.8 stars, their track record speaks for itself across the Valley, from central Phoenix to Gilbert, Goodyear, and everywhere in between.
What separates Empire from the competition is their around-the-clock availability paired with upfront pricing. Same-day service means a broken AC unit during an August heat wave gets addressed before sunset, not days later. Their 77-dollar spring tune-up provides a comprehensive 20-point inspection to catch small problems before they become expensive emergencies. The company maintains transparent quotes before any work begins, so homeowners know exactly what they are paying for.
Customers consistently mention specific technicians who deliver exceptional service. Jay took time to walk through the entire process before starting, while Aaron arrived the same day to repair heating units with both expertise and friendliness. Jason has built trust by being transparent at each stage, and multiple reviewers note Dan completes jobs in a timely manner while treating every home with respect. These individual connections turn one-time calls into lasting relationships.
Eight recent reviews average 4.8 stars, with five naming specific technicians like Jay, Dan, and Aaron. Four reviewers explicitly mention same-day service, reflecting the company's 24-hour availability. Emergency calls during heat waves and holiday weekends appear in reviews praising fast response times.
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| ThursdayToday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Diagnosing cooling failures, thermostat issues,Strange noises,and preventive tune-ups keeping systems running at factory standards.
Complete new system installs and high-efficiency replacements using proper sizing and contractor-grade equipment.
Addressing water leaks, slab leaks, repipes, drain cleaning, shower and tub repairs, toilet and sink issues, and water line service.
Repair and installation of traditional and tankless water heaters, plus free flushes with annual maintenance.
Furnace diagnostics, repairing no-heat conditions, heating system maintenance, and complete heating installations.
Water softener installation, repairs, water filtration systems, and reverse osmosis setups for Phoenix hard water.
Installation and leak repair for natural gas lines, including stove and appliance gas piping connections.