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Claim This BusinessAbout Ideal Plumbing & Air
Ideal Plumbing & Air has earned a perfect 5-star rating across 20 homeowner reviews in Phoenix, establishing itself as a trusted name for both plumbing and cooling solutions in the Valley. Operating out of the Phoenix metro area, this family-operated contractor serves customers across the East Valley including Gilbert, Chandler, and Mesa neighborhoods. Reviewers consistently note the company's responsiveness and commitment to treating each job with professionalism, whether handling a newly purchased home or an emergency repair for a elderly family member.
What distinguishes Ideal Plumbing & Air from larger competitors is their straightforward approach to pricing and honest communication. Multiple reviewers specifically praised technicians Jerry and Quade for being informational and transparent about costs prior to work beginning. The company offers competitive pricing on new equipment installations, with reviewers noting their estimate for a new AC heat pump unit came in significantly lower than bids from larger companies. This honesty extends to their service model they do not recommend unnecessary work and show up when scheduled.
Customer stories from reviews reveal the hands-on nature of this contractor. Cristina Lee described how Ideal arrived for her mother's home during a brutal Phoenix heat wave when her AC would not go below 85 degrees, with the technician keeping communication open throughout the repair process. Vanessa Dodds, a restaurant owner, noted the team arrived quickly after her referral from a neighboring business and resolved her issue without interrupting operations. Jeff Ogden's review specifically names technicians Jerry and Quade, describing them as honest and informational during his new AC heat pump installation on his roof.
What Customers Say
All five reviewers awarded perfect 5-star ratings, with four specifically mentioning fast response times and same-day or next-day arrival. Three reviewers praised honest pricing and transparent estimates, while two reviews named individual technicians, Jerry and Quade, praising their knowledge and professionalism.
Services
AC Repair & Maintenance
Diagnose and repair cooling system failures, including heat pump installations and emergency responsiveness during Phoenix summer months.
AC Installation
Install new AC units and heat pump package systems, with reviewers noting competitive pricing compared to larger contractors.
Plumbing Repair
Address plumbing issues in residential properties, including installations for newly purchased homes.
Commercial HVAC Service
Serve commercial properties including restaurants, with reviews noting minimal interruption to business operations.
Emergency Service
Provide same-day and next-day service appointments for urgent AC and plumbing needs.
System Estimates & Inspections
Evaluate existing systems and provide transparent estimates for repairs or new equipment installations.