Johnstone Supply

Heating equipment supplier
4.2(28 reviews)
3451 N 35th Ave, Phoenix, AZ 85017
Johnstone Supply

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About Johnstone Supply

Johnstone Supply has been serving Phoenix-area contractors and homeowners since 2003 from its location at the intersection of 35th Avenue and Camelback Road. This heating equipment supplier operates as a pro-dealer counter, carrying parts and units from major manufacturers and stocking inventory that's become a go-to resource for tradespeople across the Valley. The business holds a 4.2-star average across 28 reviews, with repeat customers praising the counter staff's product knowledge and willingness to source hard-to-find components. From its base in central Phoenix, the operation serves contractors working in neighborhoods ranging from Deer Valley to South Mountain, plus suburban communities including Glendale, Peoria, and the West Valley.

What sets Johnstone Supply apart from standard supply houses is its commitment to getting contractors and serious DIYers exactly what they need, when they need it. Multiple reviewers specifically mention the team's ability to locate obscure parts or special-order equipment that other local suppliers could not provide. The Saturday morning counter hours give working contractors a rare weekday window to pick up emergency parts. Staff members including Mike, Alex, and Jerry have built reputations as responsive counter professionals who understand technical specifications and can advise on compatibility issues, saving job-site time on complex installs.

What Customers Say

Six of eight reviewers award five stars, citing staff expertise and parts availability. Three reviewers specifically name individual employees, Jesse, Rick Chavez, Mike, and Jerry, praising their technical knowledge. Negative reviews mention pricing disputes and customer service frustrations on phone inquiries, while positive reviews focus on in-person counter interactions and problem-solving assistance.

Working Hours

SundayClosed
MondayClosed
Tuesday7 AM–5 PM
Wednesday7 AM–5 PM
ThursdayToday7 AM–5 PM
Friday7 AM–5 PM
Saturday8 AM–12 PM

Services

HVAC Equipment Sales

Residential and light commercial units including furnaces, heat pumps, and air handlers from major manufacturers.

Parts Counter & Will-Call

In-stock components, filters, capacitors, contactors, and electrical accessories available for immediate pickup.

Special Order Sourcing

Factory orders for non-stock units and OEM parts with tracking and notification upon arrival.

Technical Consultation

Counter staff provide sizing guidance, compatibility checks, and installation procedure advice.

Contractor Account Support

Business accounts for licensed contractors with dedicated pricing and pickup lanes.

Frequently Asked Questions