Orion Water Heaters

Orion Tankless Systems and Water Heaters operates from Phoenix, Arizona, delivering specialized water heating solutions across the Valley. Founded by Dylan, a former large-company plumber who chose to rebuild his trade around honest service, Orion has earned a 4.9-star rating from 76 customer reviews. The business focuses exclusively on water heater work, including tankless system installations and traditional tank replacements, with service calls handled directly by the owner rather than rotating crews.

What distinguishes Orion is a deliberate rejection of the commissioned-sales model that dominates the industry. Dylan built his practice on upfront pricing with zero upselling pressure, a promise backed by customer testimonials citing transparent quotes and refusal to add unnecessary line items. The company maintains inventory and expertise in tankless technology, an increasingly popular choice in Phoenix where energy efficiency and space savings matter for both older homes and newer construction.

Two recent service calls illustrate the approach. For Mark Hicks, a temperature-relief valve leak that appeared three years after installation brought Dylan to the property the same day, with a full replacement provided at no charge when diagnostic investigation revealed an internal fault. Joe Sjoberg's replacement included a drain pan and sediment trap, items the original installation lacked but didn't appear on any upsell list.