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About Reaction Air, Air conditioning and Heating
Reaction Air LLC is a Phoenix-based HVAC contractor with an average rating of 3.0 stars across 4 customer reviews. The business specializes in air conditioning and heating system installations and repairs for residential clients in the Phoenix metropolitan area. Despite limited online information about years in operation or licensing details, the company maintains an active web presence and accepts service requests through multiple channels, including online scheduling and phone consultations.
The contractor offers both in-home consultations and on-site service appointments, with a streamlined digital booking system that provides email confirmations. Customer feedback indicates the company handles new HVAC unit installations efficiently, with recent reviews noting professional handling of winterization services. The service model appears focused on straightforward residential replacements and seasonal maintenance rather than specialized custom installations.
Customer experiences with Reaction Air reveal a stark divide in service quality. Pam Santos awarded five stars after a seamless new HVAC installation, describing the system as quiet and thoroughly effective. However, two separate reviewers, David Avery and G&H P, reported identical issues: scheduled appointments confirmed via email never materialized, and no courtesy calls notified them of the cancellations. This pattern suggests operational inconsistencies in dispatch or scheduling that have impacted multiple clients.
What Customers Say
Two of four reviews award five stars for professional installation and winterization services, while the remaining two one-star reviews cite the same failure: confirmed appointments resulted in no-shows with zero communication.
Services
AC Repair & Maintenance
Diagnostic services, coolant recharging, and tune-ups for cooling systems showing reduced performance or unusual sounds.
Heating System Repair
Furnace troubleshooting, heating element replacement, and system diagnostics for failing warmth delivery.
New HVAC Installation
Full replacement of aging systems with new air conditioning and heating units, including mounting and setup.
Winterization Service
Seasonal preparation of heating systems before winter, ensuring operational readiness and safety compliance.
In-Home Consultation
On-site evaluation of existing HVAC systems to recommend replacements or necessary repairs.