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Claim This BusinessWild West Plumbing & Drain Co operates as a family-owned contractor in Phoenix, delivering plumbing and heating services supported by an all-5-star rating across 282 client reviews. Owner Mitch Leighton leads a team that handles water heater installations, drain cleaning, and water softener systems throughout the Phoenix metro area. Their reputation rests on honest assessments and straightforward pricing without high-pressure sales tactics.
What distinguishes this contractor is their patient, educational approach and their expertise with modern water heating technology. Reviewers consistently praise Mitch for explaining the benefits of tankless water heaters without rushing customers into decisions. The team installs water softener systems and takes time to educate homeowners on their new equipment, ensuring customers understand how their systems operate.
Customer stories from reviewers reveal the practical value of choosing this team. John arrived promptly on time for a heater replacement and completed the work professionally. For another homeowner with a faulty water heater pilot light, Mitch diagnosed the issue and recommended a tankless upgrade after explaining the cost benefits of replacing aging equipment. The team worked straight through to complete installations in a clean, organized manner, earning repeat business from satisfied clients.
All 282 reviews award 5 stars, with customers specifically naming technicians Mitch, John, and Vincent for their professionalism and skill. Several reviewers mention honest, fair pricing without surprise costs, while others praise the same-day evaluation and quick turnaround on heater replacements.
Tankless and traditional water heater installations with honest recommendations on whether repair or replacement makes sense.
Drain services to resolve clogs and ensure proper water flow throughout the home.
Professional water softener system installation with post-installation education on system operation.
Heater replacement and heating system maintenance for residential properties.
Diagnostic and repair services for various residential plumbing issues, including pilot light problems.