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About North Pole Supply Company
North Pole Supply Company operates in Sacramento as an appliance repair service with a 2.2-star rating across 20 customer reviews. The company handles refrigerator, dishwasher, and ice machine repairs, with service calls often routed through home warranty programs. They serve the Sacramento metropolitan area and surrounding communities. Reviewers note that service visits typically involve a diagnostic fee, with follow-up appointments required for parts ordering and installation.
The company specializes in appliance repairs rather than full HVAC system installations. Without an active website or documented service guarantees, their offerings center on standard repair procedures common to the appliance service industry.
Multiple reviewers detail experiences with Alex, a technician who conducted diagnoses and performed repairs. One customer described a refrigerator repair that required multiple visits, with parts arriving at the home but follow-up installation delayed. Another reviewer noted a dishwasher panel replacement where the installed part did not match the original color. A third customer reported a refrigeration emergency related to medication storage, with initial contact made but delayed diagnosis.
What Customers Say
20 reviews yield a 1.0 average rating, with every reviewer assigning one star. Common complaints include delayed follow-up appointments, parts arriving without installation scheduling, and unreturned calls. Multiple reviewers mention working through home warranty programs, with service timelines extending well beyond initial promises.
Services
Refrigerator Repair
Diagnosis and repair of cooling issues, unusual noises, and compressor problems in residential refrigerators.
Dishwasher Repair
Fixing control panel malfunctions, drainage problems, and operational failures in dishwasher units.
Ice Machine Service
Repair and maintenance of standalone ice makers, including production and dispensing issues.
Diagnostic Assessment
On-site evaluation of appliance issues with detailed explanations of required repairs and associated costs.
Parts Ordering and Installation
Procuring manufacturer-specified components and scheduling follow-up appointments for professional installation.