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About Sears Appliance Repair
Sears Appliance Repair operates as a recognized appliance repair provider serving the Sacramento metropolitan area and surrounding communities including Grass Valley, Roseville, and Elk Grove. With a solid 4.5-star rating drawn from 64 customer reviews, the company has established a dependable presence in the Northern California repair landscape, offering diagnostic and repair services across major household appliance categories.
What distinguishes this service team is their collaborative approach to complex repairs. Technicians Mohammed N. and Claudio R. recently partnered on a particularly challenging microwave installation, demonstrating coordinated expertise while taking deliberate precautions to protect surrounding countertops and adjacent appliances. Their methodical technique reflects the kind of careful, systematic service that reviewers consistently recognize.
Customers sharing detailed experiences highlight mixed outcomes. Grant Eisen praised the team's knowledge and courtesy during a difficult microwave repair, noting how they protected surfaces throughout the process. However, several reviewers including Dustin Dargus and K Taylor describe frustrating experiences with unresolved issues, unexpected charges after service visits, and communication breakdowns when attempting follow-up appointments.
What Customers Say
Five of eight detailed reviewers awarded 5 stars, with positive feedback consistently mentioning technician courtesy and professional conduct. The three 1-star reviews center on billing disputes and missed appointments rather than technical competence, suggesting the core repair work meets standards while customer service processes create frustration.