First String Plumbing, Heating & Cooling

First String Plumbing, Heating & Cooling has earned a perfect 5-star rating across 23 verified reviews in Greenwich, Connecticut. This family-rooted contractor operates around the clock, every day of the week, ensuring residents of Greenwich and surrounding Fairfield County communities have access to emergency plumbing services when pipes burst or heaters fail. The company holds appropriate state licensing for plumbing, heating, and cooling work, and their technicians arrive in marked vehicles with professional uniforms, projecting the sort of competence that makes homeowners feel secure before the first tool is unwrapped.

What distinguishes First String from the field is their commitment to transparent flat-rate pricing and post-service follow-through. Multiple reviewers specifically mention receiving one quoted price that held firm, with no surprise charges even when technicians returned the next day to verify their work. The company handles both routine fixture installations and complex specialized projects, from multi-family boiler replacements requiring careful coordination to outdoor kitchen gas line installations with complicated connections. Their 24-hour availability means a homeowner calling with a flooded basement at midnight reaches a live voice, not an after-hours forwarding service.

The reviews surface names worth noting. Nick and John, identified by multiple customers, replaced an aging hot water heater with a top-tier unit and then drove back the following day to confirm everything operated flawlessly. For a six-family home in the area, the team installed an entirely new boiler system while managing heat and hot water interruptions, a logistical challenge they handled with what the homeowner described as exceptional organization. When Anthony Morello's water heater failed, First String had a new unit supplying hot water within 24 hours and discovered existing problems other contractors had missed. The common thread across these scenarios: same-day response, reliable execution, and a follow-up check that larger companies rarely offer.