Ugo DiGrazia Air Conditioning and Heating, Inc.

Ugo DiGrazia Air Conditioning and Heating, Inc. has earned a 4.9-star rating across 365 verified customer reviews, reflecting two decades of committed service throughout the Hartford metro area. This family-operated heating contractor handles installations, major repairs, and preventive maintenance for residential systems. The company maintains an A+ rating with the Better Business Bureau and employs NATE-certified technicians who pursue ongoing manufacturer training. Homeowners in Hartford, West Hartford, and surrounding towns turn to this team when furnaces fail during Connecticut's demanding winters.

What distinguishes Ugo DiGrazia from neighboring contractors is the owner's direct involvement in emergency troubleshooting. During a January snowstorm, founder Ugo spent 45 minutes walking a stranded homeowner through furnace diagnostics over the phone, refusing payment for the after-hours consultation because the family needed warmth immediately. The company's dispatch coordinator, Ivana, sets realistic appointment windows and communicates proactively when technicians face traffic. Multiple reviews praise the team's willingness to explain repair options in plain language and their practice of leaving work areas cleaner than they found them.

Named technicians appear repeatedly across positive reviews. Jordan earned praise for diagnosing a heating problem in a single visit, identifying radiator air pockets that had accumulated for years, a fix the previous homeowner never addressed. Another customer described calling with what she called "endless questions" and receiving multiple callbacks from Ugo himself, each explanation delivered with what she termed "unending patience." These documented interactions suggest a shop that treats diagnostic clarity as seriously as technical execution.