Polar Bear Air Conditioning & Heating Inc.

Polar Bear Air Conditioning & Heating Inc. has served Washington DC and Northern Virginia residents since 2001, earning a 4.3-star rating across 119 reviews. The family-owned contractor operates Monday through Friday from 8 AM to 6 PM, handling both residential and light commercial projects. Their DC office at (202) 333-1310 and Virginia line at (703) 333-2800 serve customers across both jurisdictions, with technicians who interact directly with ownership rather than through layers of management.

What distinguishes Polar Bear is their capability with challenging installations. Customer Dara Smith praised their work replacing an 18-year-old high-velocity heat pump system in a cramped 1936 brick colonial, noting Joe Kelly sourced a unit nearby and dispatched a double crew to complete the job in a single day. The company handles rooftop commercial units, high-velocity systems, ductless mini splits, boilers, and furnaces. Their website advertises a maintenance program alongside indoor air quality solutions including air cleaners, humidifiers, and UV germicidal lights.

Reviewers consistently mention specific technicians by name. Brittany Strupp called out Alex for managing her HVAC systems over several years with thorough, friendly service. Mike Burns described a same-day turnaround when his new rooftop unit failed, with Polar Bear adjusting their entire schedule to respond and waiving the service bill entirely. Joe Kelly appears in multiple reviews for coordinating complex replacements and providing sound advice throughout the process.