Pro Air Heating and Cooling

Pro Air Heating and Cooling has earned a perfect 5.0-star rating across 436 homeowner reviews in Lakeland, Florida. The family-owned contractor operates as a team led by Tim Sr. and Tim Jr., supported by staff members including Henry, who handles customer communications. Founded in Lakeland and serving Polk County, the company handles air conditioning repair, new system installation, and preventive maintenance for residential clients throughout the greater Lakeland metro area.

This contractor distinguishes itself through responsiveness and customer education. Reviewers consistently mention that technicians arrive on time, explain diagnostic findings thoroughly, and never pressure homeowners to purchase unnecessary equipment. The team corrected faulty installation work left by another contractor, replacing 51-year-old ductwork and adjusting ventilation to achieve optimal cooling in previously underserved rooms. One reviewer noted they received a same-day appointment after submitting an online contact form, with Tim providing a complete diagnosis without upselling.

Homeowners reference specific technicians when praising resolved issues. Suzanne Beaulne notes Tim and Tim Jr. are client-oriented and punctual, with Henry reliably returning calls as promised. Jessica Machala describes Tim arriving the same day she submitted her request, performing a thorough check of multiple components and answering questions without pressure. Kathy Watkins credits the team with transforming poor workmanship from a previous AC company into a properly functioning system, highlighting their thorough cleanup and attention to detail.