Baker Distributing | Florida Cooling Supply

Baker Distributing | Florida Cooling Supply operates as an air conditioning system supplier serving the Orlando metro area and surrounding Central Florida communities. Based in Orlando, FL, the business maintains standard weekday hours from 7:30 AM to 4:30 PM, with a rating of 3.7 stars drawn from 27 customer reviews. The company positions itself as a supplier rather than a full-service installation contractor, focusing on equipment distribution and parts fulfillment for both residential and light commercial clients throughout the region.

What distinguishes this supplier is their focus on warranty processing and coil exchanges, a critical function for HVAC technicians and contractors who need reliable parts sourcing. Review feedback mentions their warehouse team providing quick responses, with staff like Heather handling will-call pickups. However, the review record shows inconsistent execution, several reviewers cite communication breakdowns and order fulfillment errors that left customers waiting weeks for cooling restoration. The supplier appears to handle warranty claims and inventory distribution rather than offering installation services or preventive maintenance programs.

Customer experiences vary significantly. David R earned specific praise for professional delivery service, going above and beyond on an AC unit delivery. Positive reviewers like Fire & Ice Heating and Cooling note Rick's attentiveness and warehouse responsiveness. Conversely, negative experiences center on order mistakes, wrong coils ordered, communication failures where staff hung up on callers, and customers left without cooling for extended periods. The pattern suggests success depends largely on which staff member handles each transaction.