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About Central Heat and Air, LLC
Central Heat and Air, LLC operates as an air conditioning repair service in Orlando, Florida. The business holds a 3.2-star rating compiled from 67 customer reviews, offering residential HVAC repair and new equipment installation to homeowners throughout the Orlando metro area. The company partners with national home warranty providers including American Home Shield to deliver covered repairs, a pathway that appears repeatedly in their review history.
What distinguishes this contractor is their approach to service delivery under pressure. Reviewers consistently note rapid response even when parts required ordering, with technicians going beyond standard wait times to complete jobs during Florida's most demanding weather. The team maintains communication throughout the repair process, with office staff sending text updates on technician arrival windows and progress notifications.
Multiple reviewers named specific team members who handled their situations. Shane, identified as a technician, diagnosed and resolved a problem that a previous contractor had mishandled, then completed a full new equipment installation. Another reviewer described how the same technician arrived same-day with a part he had located after hours, calling ahead to offer the visit during extreme heat conditions. Lucy in the office received recognition for coordinating scheduling and keeping homeowners informed at each step.
What Customers Say
Five of six detailed reviews award 5 stars, with technicians Shane and Lucy named specifically across multiple positive experiences. The lone 2-star review cites communication failures rather than repair quality, noting unresolved callback requests after initial service.
Services
AC Repair
Diagnostic and repair services for cooling system malfunctions, including issues other contractors could not resolve.
New Equipment Installation
Full HVAC system installation for replacements, with one reviewer noting complete new equipment setup.
Home Warranty Repairs
Service covered by national home warranty providers including American Home Shield.
Emergency Repair Response
Same-day arrival available for urgent situations, particularly during extreme weather.
System Diagnostics
Technical assessment to identify root causes, with reviewers praising accurate problem identification.