Orlando Air Conditioning & Heating, LLC

Orlando Air Conditioning & Heating, LLC operates as a licensed air conditioning contractor serving the Orlando metropolitan area with extended seven-day availability from 7 AM to 8 PM on weekdays and 9 AM to 7 PM on weekends. With 248 client reviews on record, the company maintains a 2.6-star average rating, reflecting a mixed performance reputation in a city where summer temperatures regularly exceed 90 degrees and AC failures demand rapid response. Homeowners in Orlando and surrounding neighborhoods rely on this contractor for both emergency repairs and system replacements, though the review volume suggests moderate market penetration compared to larger regional competitors.

The contractor handles warranty claims through major providers and stocks Lennox equipment for system replacements. Review documentation shows successful installation of heat pump and air handler combinations, with a recent project involving a new Lennox split system featuring a 10-year limited parts warranty. The company provides itemized quotes for permit processing, though one recent review highlighted delays in documentation delivery and discrepancies between advised and installed equipment specifications. Service calls typically proceed through office coordination by appointment scheduling.

Customer interactions reveal varied experiences with named staff. One reviewer detailed Tom's diagnostic approach to a frozen air handler coil that required a follow-up visit after defrosting, while office personnel named Ms. Patty provided scheduling updates and pricing advocacy that reduced labor costs by over 60 percent on a replacement project. Another reviewer praised the team's professionalism during warranty claim handling, though noted inconsistent customer service quality depending on who answered incoming calls. The company completed a full system replacement including refrigerant line repair within a single nine-hour installation appointment.