Masters

Masters Heating & Air operates as a St. Augustine-based HVAC contractor, with the owner Eldon managing service calls throughout the historic city and surrounding St. Johns County. The business appears under both the Masters and Two Seasons DBA name in local records, serving residential customers who need AC repair, new system installations, and routine maintenance. With a 4.6-star average across 14 reviews, feedback clusters around reliable diagnostic work and responsive same-day service during Florida summer heat emergencies. Reviewers specifically note Eldon's honesty in explaining repair needs versus replacement options, a trait several customers contrasted against negative experiences with otherarea contractors.

Customer reviews reveal specific service experiences worth noting. Patty Hunt described Eldon arriving within one hour of her call and completing repairs affordably. OldCity Weaver praised the owner's ability to diagnose a problem previous contractors missed, calling him a rare honest find among St. Augustine HVAC options. Geri Ann Privette detailed a comprehensive cleaning that addressed mold buildup visible coming from her vents, with technicians Nick and Leo providing before and after photographs. These scenarios illustrate the company's approach to transparent diagnostics and thorough work explanations.

One review raises a warranty concern worth understanding. Customer Annette Taylor reported frustration after a new AC coil failure occurred just after the one-year warranty expired, discovering the system lacked the full 10-year Rheem manufacturer warranty she expected, likely due to registration issues. She noted attempts to obtain documentation were unanswered. Prospective clients should discuss warranty registration explicitly before signing for new equipment purchases, confirming manufacturer coverage timelines in writing.