Johnstone Supply

Johnstone Supply operates as a heating equipment supplier in West Palm Beach, Florida, serving licensed HVAC contractors rather than residential homeowners directly. Located at 4784 Broadway, the store maintains a 4.4-star rating compiled from 55 customer reviews. The business operates Monday through Friday from 7:30 AM to 5 PM, providing commercial HVAC equipment, parts, and accessories to professional installers throughout the Palm Beach County region. Prospective customers should note that Johnstone Supply requires contractor licensing verification before processing orders, making it an exclusively trade-facing supplier for those in the HVAC installation and service industry.

The West Palm Beach location stocks an extensive inventory of residential and commercial HVAC equipment drawn from major manufacturers. Their product catalog includes single-packaged units, split systems, mini-split configurations, variable capacity systems, multi-zone and single-zone setups, air handlers, evaporator coils, and both gas and oil furnaces. Extended warranties are available on qualifying equipment, and the store offers field-installed accessories alongside core HVAC components. This breadth allows contractors to source complete system packages from a single distributor rather than coordinating multiple suppliers.

Customer feedback highlights both strengths and areas for improvement at this specific location. Reviewer Jay Seaton specifically praised Gary and his team for exceptional customer service, while Thomas Carpenter noted the staff's consistent helpfulness. However, multiple reviewers documented communication breakdowns, Steve C described a 2.5-month wait for a coil order with no callback from staff member Jennifer Shorrock, and Jason Severino reported a frustrating warranty claim process that left his client without air conditioning for over two weeks. These mixed experiences suggest service quality may vary depending on the specific staff member and transaction type.